Terms of Service

Table of Contents

1. Acceptance of These Terms
2. Definitions
3. Description of the Services
4. Eligibility; Accounts; Authorized Users
5. Technology Platform Only; Changes to the Services
6. Third-Party Data Sources; Subprocessors
7. License; Trials and Beta Features
8. Permitted Use of the Services and Data Outputs
9. Consent, Disclosure, and Compliance Obligations (Condition of Use)
10. Prohibited Sites, Content, and Uses (Condition of Use)
11. Acceptable Use of the Site and Platform
12. Your Responsibility for Use; Assumption of Risk
13. Fees, Billing, and Payment
14. Intellectual Property; Feedback; Aggregated Data
15. Customer Data and Visitor Data; Data Standards
16. Privacy; Roles of the Parties
17. Data Subject Requests; Deletion
18. Data Security; Security Incident Notification
19. Confidentiality; Non-Circumvention
20. Term; Cancellation; Suspension; Effect of Termination
21. Communications Consent
22. Website Content; No Professional Advice; No Guaranteed Results
23. Third-Party Services and Links
24. Disclaimer of Warranties
25. Limitation of Liability
26. Indemnification
27. Governing Law; Dispute Resolution; Arbitration; Class Action Waiver
28. Modifications to These Terms
29. Notices; Electronic Communications
30. General Provisions
31. Contact Information

1. Acceptance of These Terms

By accessing or using goatsolutions.ai, its subdomains, or any services provided by GOAT AI Solutions ("GOAT," "we," "us," or "our"), including our website, tracking pixel, CRM platform, analytics tools, APIs, data products, and related services (collectively, the "Services"), you ("you," "your," or "Client") agree to be bound by these Terms of Service ("Terms") and by our Privacy Policy, which is incorporated by reference. If you use the Services on behalf of a company or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" refers to both you individually and that entity, jointly and severally. If you do not agree to these Terms, do not access or use the Services.

Order of precedence. If you have electronically signed or otherwise executed a separate services agreement with GOAT, including our Self-Service Terms of Service accepted at signup (a "Signed Agreement"), that Signed Agreement governs your use of the purchased Services and controls over these Terms in the event of any conflict. These Terms govern your use of the Site at all times and serve as the baseline terms for any access to the Services not covered by a Signed Agreement.

2. Definitions

"Authorized User" means an individual you authorize to access the Services under your account.

"Customer Data" means data, records, and materials that you or your Authorized Users upload, submit, or connect to the Services, including your first-party contact and CRM records.

"Data Outputs" means data delivered to you through the Services, including Visitor Data, resolved identities, enriched records, audience segments, and intent signals.

"Data Protection Laws" means all applicable federal, state, local, and international laws and regulations relating to privacy, data protection, and security, including the GDPR, the CCPA/CPRA and other U.S. state privacy laws, the CAN-SPAM Act, the TCPA, the Telemarketing Sales Rule, COPPA, the California Invasion of Privacy Act and analogous state wiretap and eavesdropping laws, and the Video Privacy Protection Act.

"De-Identified" means data that does not identify and cannot reasonably be used to identify a natural person, and that is maintained in accordance with applicable Data Protection Laws.

"End User" means any visitor to, or contact of, your websites, applications, or systems.

"Enrichment Data" means personal information we make available to you from our own or our partners' sources to resolve, match, or enrich records.

"Order" means any plan selection, subscription confirmation, proposal, or order form specifying the Services, pricing, and usage limits applicable to you.

"Pixel" means our visitor-identification tracking technology, including any script, tag, or related code installed on a digital property.

"Platform" means our web applications, dashboards, CRM, APIs, and tools used to access, configure, query, and export the Services.

"Site" means goatsolutions.ai, its subdomains, and the pages, content, forms, and scheduling tools made available on them.

"Visitor Data" means data collected, resolved, enriched, or delivered through the Services relating to an End User.

3. Description of the Services

GOAT provides a visitor-identification and revenue-intelligence platform that, depending on your plan and Order, enables businesses to: identify and resolve anonymous website visitors and match them to contact profiles; enrich existing CRM and marketing records; build and export audience segments for marketing, sales, and advertising; receive engagement and intent signals; manage contacts, pipelines, and campaigns through the CRM; view analytics and reporting; and integrate with third-party platforms via native integrations and APIs. The specific features, data volumes, and capabilities available to you depend on your subscription plan and any applicable Order.

4. Eligibility; Accounts; Authorized Users

The Services are intended solely for business use. You represent that you are at least eighteen (18) years of age. The Site and Services are not directed to children, and we do not knowingly collect information from anyone under eighteen (18).

To use certain features you must create an account. You agree to: (a) provide accurate, current, and complete registration information and keep it updated; (b) maintain the security and confidentiality of your credentials; (c) promptly notify us of any unauthorized use of your account; and (d) accept responsibility for all activity that occurs under your account, including the acts and omissions of your Authorized Users and anyone else acting through your account, all of which are attributed to you. We may suspend or terminate accounts that violate these Terms, contain inaccurate information, or pose a security risk.

5. Technology Platform Only; Changes to the Services

GOAT furnishes the Services solely as a technology platform, on an "as available" basis. We do not act as your agent, do not send communications on your behalf, and do not control how you configure or use the Services. We may modify, suspend, or discontinue any part of the Services at any time.

6. Third-Party Data Sources; Subprocessors

You acknowledge and agree that the Services rely on one or more third-party data providers and service providers to resolve, match, and enrich Visitor Data, and that Visitor Data may be transmitted to and received from such providers in the ordinary course of delivering the Services. The identity, selection, configuration, and commercial terms of such providers are our Confidential Information and trade secrets; we may add, remove, or change providers at any time without notice.

You authorize us to engage subprocessors and data providers to deliver the Services. We will impose data-protection obligations on subprocessors substantially consistent with our obligations under these Terms and remain responsible for the processing functions we engage them to perform. Where required by applicable law, we will provide the categories of our subprocessors upon reasonable written request. Your compliance obligations under Sections 8, 9, and 10 apply to all such data flows, including your obligation to disclose third-party data sharing to End Users.

7. License; Trials and Beta Features

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services during your subscription term solely for your internal business purposes. All rights not expressly granted are reserved.

We may make trial, pilot, beta, or early-access features available to you at no charge or on promotional terms. Such features are provided "as is," may be modified or discontinued at any time without notice, may be subject to additional usage limits, and are excluded from any service commitments. All restrictions, obligations, disclaimers, and limitations in these Terms apply fully to trial and beta use.

8. Permitted Use of the Services and Data Outputs

You may use the Services and Data Outputs solely for your own lawful, internal business purposes, including marketing, sales outreach, audience targeting, analytics, and enrichment of your own records. You shall not:

(a) use the Services or any Data Output in violation of any applicable law, regulation, or industry requirement; (b) resell, sublicense, redistribute, or otherwise make raw Data Outputs available to any third party without our prior written consent; (c) use the Services or Data Outputs to stalk, harass, defraud, deceive, discriminate against, or harm any individual, or to unlawfully target protected classes; (d) attempt to re-identify De-Identified or aggregated data; (e) use automated means to scrape, crawl, or extract data from the Platform beyond authorized API usage; or (f) use the Services or Data Outputs in any manner that violates the terms or policies of any connected platform, carrier, or data provider.

FCRA Restriction. GOAT is not a "consumer reporting agency," and the Services and Data Outputs are not "consumer reports," as those terms are defined under the Fair Credit Reporting Act (FCRA). You shall not use the Services or any Data Output, in whole or in part, to determine any individual's eligibility for credit, insurance, employment, housing, tenancy, licensing, government benefits, or for any other purpose that would cause the Data Outputs to constitute consumer reports or that is otherwise regulated by the FCRA.

9. Consent, Disclosure, and Compliance Obligations (Condition of Use)

Your right to install and operate the Pixel and to use the Services is expressly conditioned on your continuous compliance with this Section. You represent, warrant, and covenant that, at all times the Pixel is active, you will: (a) maintain and prominently display a compliant, accurate privacy policy and cookie/tracking policy on each digital property where the Pixel is installed, disclosing the collection of Visitor Data and its sharing with third-party service providers and data providers for identity-resolution and enrichment purposes; (b) deploy and maintain a functioning consent-management mechanism that obtains any legally required consent from End Users before Visitor Data is collected; (c) obtain, document, and retain all consents, opt-ins, and disclosures required for your collection and use of Visitor Data and for any communications you send; (d) scrub telephone numbers against applicable federal and state Do Not Call registries and honor opt-out requests within legally required timeframes before initiating any telemarketing or text messaging; and (e) comply with all applicable Data Protection Laws and platform, carrier, and messaging-ecosystem requirements, including all 10DLC and A2P registration and content rules.

Recommended notice language. Certain laws may be interpreted to require notice to, or consent from, End Users before their personal information is processed in connection with the Services. We recommend that you display a banner or similar notice on each property where the Pixel is installed containing language substantially similar to the following, adapted to your practices:

"When you visit our website, we and our technology and data partners may use cookies, pixels, and similar technologies to recognize your device and associate your activity with contact or profile information that we or our partners maintain, including email addresses and online identifiers. We or our service providers may use that information to send you marketing and other communications. You can opt out at [insert your opt-out link]."

This recommendation, and any other guidance we provide, does not constitute and is not a substitute for legal advice. You are solely responsible for determining which laws apply to you and for satisfying them, and we make no representation that the Services, alone, achieve compliance for you.

10. Prohibited Sites, Content, and Uses (Condition of Use)

Your right to install and operate the Pixel and to use the Services is expressly conditioned on your strict compliance with this Section. You represent, warrant, and covenant, on a continuing basis, that you will not install, deploy, or operate the Pixel, and will not use the Services or any Data Output, on, for, or in connection with any of the following:

(a) any website, page, application, or property directed to children, that knowingly collects information from anyone under eighteen (18), or on which you have actual or constructive knowledge that a user is under eighteen (18); you will not knowingly collect, resolve, enrich, or act upon data of any individual under eighteen (18); (b) any page, section, or property that contains, delivers, or concerns video, audiovisual, or streaming content, or that could subject any party to the Video Privacy Protection Act or analogous statutes; (c) any healthcare, medical, mental-health, reproductive-health, pharmacy, telehealth, health-insurance, or wellness website or property, or any page reasonably likely to reveal an individual's health condition, treatment, or medical interest; you further represent that you are not a "covered entity" or "business associate" under HIPAA using the Services in that capacity, and that no protected health information will be introduced into the Services; (d) any page or property concerning, or reasonably likely to reveal, financial-account information, precise geolocation, biometric identifiers, government identifiers, sexual orientation, religious affiliation, union membership, immigration status, or any other category treated as sensitive, special-category, or protected under applicable law; (e) financial-hardship, credit-repair, debt-relief, payday, subprime, or similar lending services; (f) addiction or recovery services; (g) adult content or products; (h) weapons, ammunition, or explosives; (i) gambling or betting; (j) services marketed around personal tragedy or hardship; (k) any site or property serving primarily residents of a jurisdiction whose laws prohibit the tracking, resolution, or enrichment contemplated by the Services; or (l) any unlawful, deceptive, or harassing purpose, or any purpose prohibited by an applicable platform, carrier, or data-provider policy.

These restrictions exist to protect GOAT and its data providers from heightened statutory-damages exposure, including under the California Invasion of Privacy Act, the Video Privacy Protection Act, COPPA, biometric privacy statutes, and HIPAA. Any breach of this Section is a material breach entitling us to suspend or terminate the Services immediately, without notice and without refund, and to pursue indemnification under Section 26. We have no obligation to monitor your deployment, and your compliance is your sole responsibility regardless of where you place the Pixel.

11. Acceptable Use of the Site and Platform

You shall not, and shall not permit any third party to: (a) access the Site or Platform by automated means, including bots, scrapers, crawlers, or spiders, or harvest or extract data from them beyond authorized API usage; (b) probe, scan, or test the vulnerability of the Site or Platform, or circumvent any security or access controls; (c) interfere with or disrupt the operation of the Services or impose an unreasonable load on our infrastructure; (d) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, algorithms, or underlying ideas of the Services, or attempt to identify our data providers; (e) frame or mirror any portion of the Site, or use our trademarks, metatags, or hidden text without our written consent; (f) impersonate any person or entity or misrepresent your affiliation; (g) upload or transmit viruses or other malicious code; (h) use the Services or their content to build, train, or improve a competing product, service, or dataset; or (i) remove any proprietary notices, labels, or marks. We may investigate suspected violations, cooperate with law enforcement, and suspend or terminate your access at any time. Violations may result in civil or criminal liability.

12. Your Responsibility for Use; Assumption of Risk

You bear sole and exclusive responsibility for all use of the Services under your account, and we bear none. Without limiting the foregoing, we disclaim all responsibility and liability for: (a) the content, timing, cadence, targeting, recipient selection, and delivery of any SMS, email, call, or other communication initiated through or informed by the Services; (b) your consent, disclosure, and recordkeeping obligations; (c) your compliance with applicable laws and requirements; (d) the accuracy, legality, and permissible use of any data you upload, generate, receive, or act upon; and (e) all consequences, claims, penalties, fines, or damages arising from any of the foregoing.

You knowingly and voluntarily assume all risk arising from operating the Pixel and using Visitor Data, Data Outputs, and outbound communications, including regulatory, reputational, and third-party-claim risk, and agree that such use is undertaken entirely at your own discretion and risk.

13. Fees, Billing, and Payment

Plans and billing. Fees are set forth in your plan selection or applicable Order and, unless otherwise stated, are billed monthly in advance to your payment method on file and are fully earned when charged. You expressly authorize us and our payment processors to charge that payment method automatically each billing period, plus applicable taxes, until your subscription terminates. No Services will be provisioned until the first payment clears in full.

No refunds. All fees are final and non-refundable, in whole and in part, and are not subject to proration, credit, chargeback, or set-off for any reason, including non-use, dissatisfaction, downgrade, early cancellation, or suspension or termination for breach, except where a refund is required by applicable law. You waive any right to dispute, reverse, or charge back any properly authorized charge, and any chargeback initiated in breach of this Section is a material breach of these Terms.

Late amounts. Any invoiced amounts not paid when due accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, calculated from the due date. You will reimburse us for all reasonable costs of collecting overdue amounts, including reasonable attorneys' fees. We may suspend the Services if any undisputed amount remains unpaid ten (10) days after written notice of nonpayment.

Taxes. All fees are exclusive of taxes. You are responsible for all sales, use, excise, VAT, and similar taxes, duties, and charges arising from your purchase or use of the Services, excluding taxes on our net income.

Price changes. We may change pricing upon notice posted to the Site or delivered by email or in-platform notification. Price changes take effect at the start of your next billing cycle.

14. Intellectual Property; Feedback; Aggregated Data

Our IP. As between the parties, GOAT exclusively owns the Site, the Services, the Platform, the Pixel, and all software, models, algorithms, documentation, designs, and technology related to them, and all intellectual property rights therein. "GOAT AI Solutions," "GOAT Audience IQ," "GOAT Intelligence," "Goat Bundle," and associated logos are trademarks of GOAT AI Solutions. Nothing in these Terms grants you any ownership rights in the Services, and no rights are granted by implication.

Site content license. We grant you a limited, revocable, non-exclusive, non-transferable license to access and view the Site and its content for your internal business purposes in evaluating or using our products. You may not copy, reproduce, republish, distribute, display, sell, or create derivative works from the Site or its content without our prior written consent.

Feedback. If you provide suggestions, ideas, feedback, or other materials regarding the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, reproduce, modify, and incorporate them into our products and services without restriction, obligation, or compensation. Do not submit anything you consider confidential or proprietary.

Aggregated and De-Identified data. We may create, use, and retain De-Identified and aggregated data derived from use of the Services, together with platform usage, log, system, and performance data, to operate, secure, analyze, benchmark, and improve our products and services and to develop new offerings, and we retain all right, title, and interest in such data, including after termination, provided it does not identify you, your Authorized Users, or any End User.

15. Customer Data and Visitor Data; Data Standards

Your ownership. As between the parties, you own Customer Data and, subject to these Terms and applicable law, Visitor Data collected from your own digital properties, including records enriched through the Services. You grant us a limited license to host, process, reproduce, and display Customer Data and Visitor Data solely to provide and support the Services, to comply with law, and as otherwise permitted by Section 14. You are solely responsible for the accuracy, quality, legality, and lawful collection of Customer Data and for having all rights necessary for us and our providers to process it as contemplated by these Terms.

Data standards. We maintain processes designed to exclude from Enrichment Data information relating to individuals known by us to be under eighteen (18) and categories of sensitive personal information such as health conditions, precise geolocation, race or ethnicity, religious beliefs, and sexual orientation, and to suppress records of individuals whose verified opt-out or deletion requests have been received by us or communicated to us by our data providers. These processes rely in part on third-party sources, and all Data Outputs remain subject to Section 24 (Disclaimer of Warranties).

Retention for operations. We may retain redacted payloads and technical logs for auditing, security, and troubleshooting purposes.

16. Privacy; Roles of the Parties

Visitor Data. With respect to Visitor Data and personal information processed through the Services on your behalf, you are the "business" and data controller and determine the purposes and means of processing, and we act solely as your "service provider" and processor, processing such data only to provide the Services and on your documented instructions, which these Terms constitute. We will not "sell" or "share" (as defined under the CCPA/CPRA) personal information processed on your behalf, will not retain, use, or disclose it outside our direct business relationship with you or for any purpose other than providing the Services except as permitted by law, and will not combine it with personal information from other sources except as permitted for a service provider under applicable law.

Enrichment Data. With respect to Enrichment Data while in each party's respective possession, each party acts as an independent controller and "business" and is separately responsible for its own compliance with Data Protection Laws, including its own notices, disclosures, and consumer-choice mechanisms. Each party shall post on its website a privacy policy that complies with applicable Data Protection Laws and an accessible mechanism through which consumers can exercise applicable opt-out rights. Each party shall notify the other within ten (10) business days if it determines it can no longer meet its obligations under applicable Data Protection Laws with respect to such data.

Compliance. Each party shall comply with Data Protection Laws applicable to its role. You shall not provide any data to the Services where doing so would violate your posted privacy notices or any obligation you owe to a third party.

17. Data Subject Requests; Deletion

End User requests to you. As the business and controller for Visitor Data, you are solely responsible for receiving, verifying, and fulfilling End User requests to access, delete, correct, opt out of, or otherwise exercise rights over their personal information, including within your own CRM and systems. We are not the point of contact for your End Users and have no obligation to respond to them directly.

Requests requiring our action. Where applicable law requires deletion or other action to extend to data held by us or our data providers, you will forward the verified request to us, and we will, within the timeframe required by law, take commercially reasonable steps to delete or restrict such data within our control and to instruct our data providers accordingly. You acknowledge that certain Visitor Data and Enrichment Data originate from and reside with third-party data providers whose records are independent of the Services, and that we cannot guarantee deletion from such providers' own databases beyond passing through your request.

Requests we pass to you. If we receive a verified deletion or opt-out request from a consumer relating to personal information we have delivered to you, we may forward that request or make it available to you, and you will honor it to the extent required by applicable law, including within your own systems, and will impose equivalent obligations on any of your customers or downstream recipients where applicable.

18. Data Security; Security Incident Notification

We implement and maintain reasonable administrative, technical, and physical safeguards appropriate to the risk and designed to protect the Services and personal information within our control against unauthorized access, use, or disclosure, including: encryption of personal information in transit and at rest using industry-standard methods; role- and permission-based access controls and authentication; logging and monitoring; periodic vulnerability assessments; secure backup procedures; and documented incident-response procedures. No method of transmission or storage is completely secure, and you acknowledge the inherent risks of electronic data transmission.

If we become aware of a confirmed security breach affecting your Visitor Data or Customer Data within systems under our control, or are notified of such a breach by a data provider or infrastructure vendor, we will notify you without undue delay and in any event within the timeframe required by applicable law, and will take reasonable steps to investigate, contain, and remediate the breach. You are solely responsible for any resulting notifications to affected End Users, regulators, or others, and for determining your own notification obligations. Each party bears the costs of its own required notifications.

19. Confidentiality; Non-Circumvention

Each party shall hold the other party's non-public, proprietary information ("Confidential Information") in strict confidence, protect it with at least reasonable care, use it only to exercise rights and perform obligations under these Terms, and not disclose it except to its personnel and advisors who need to know it and are bound by confidentiality obligations. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed without use of the Confidential Information; or (d) is rightfully received from a third party without restriction. If disclosure is required by law, the receiving party will, where legally permitted, provide prompt notice so the disclosing party may seek protective treatment.

You further agree that the existence, identity, pricing, configuration, and technical operation of our data providers, data sources, and supply chain are our trade secrets and Confidential Information. You shall not, directly or indirectly, attempt to identify, contact, solicit, contract with, or circumvent any of our data providers or data sources to obtain the same or similar data or services, during the term and for twenty-four (24) months after termination, and you shall not disclose our Confidential Information to any competitor of ours. Any breach of this Section causes irreparable harm for which monetary damages are inadequate, and we are entitled to seek injunctive relief in addition to all other remedies. This Section survives termination.

20. Term; Cancellation; Suspension; Effect of Termination

Term. These Terms are effective upon your first use of the Site or Services and continue until terminated. Paid subscriptions run month-to-month (or as specified in your Order) and renew automatically each billing period until cancelled.

Cancellation. You may cancel at any time through the account portal; cancellation takes effect at the end of the then-current paid billing period, the Services continue through that period, and no refund is owed.

Suspension and termination by us. We may suspend or terminate the Services immediately, without notice and without refund, for any actual or suspected breach of Sections 8, 9, 10, 11, 13, or 19, for nonpayment, for any use we deem abusive, unlawful, or a risk to us, our data providers, or third parties, or otherwise in our sole discretion.

Effect of termination. Upon termination for any reason: (a) all Services immediately cease, including Pixel tracking, data delivery, enrichment, exports, and Platform and CRM access; (b) your licenses under these Terms end, and you will promptly cease using and delete our software, documentation, and Confidential Information and any Enrichment Data or other licensed materials, other than Visitor Data lawfully collected from your own digital properties and exported before termination, which you may retain and use subject to applicable law; (c) we may delete data in your account without liability; and (d) all accrued payment obligations survive. Sections 8 through 19 and Sections 24 through 30 survive termination, with Section 13 surviving as to accrued payment obligations.

21. Communications Consent

Service and account communications (required). By using the Services or submitting your contact information through the Site, you consent to receive transactional and account-related messages from us by email and, where you provide a mobile number, SMS, including onboarding, billing, service, security, and support messages necessary to deliver the Services. Message and data rates may apply; reply STOP to opt out of SMS, though opting out may impair delivery of time-sensitive service notices.

Marketing communications (optional). Marketing messages are sent only if you separately opt in; opting in is not a condition of purchase. You may unsubscribe at any time.

Forms and scheduling. The Site includes forms and scheduling tools that let you request information, book calls, or begin signup. By submitting your contact information, you agree that we may contact you about your request as described in our Privacy Policy and in any consent language presented at the point of collection.

22. Website Content; No Professional Advice; No Guaranteed Results

Content on the Site, including product descriptions, pricing, demos, case studies, guides, and marketing materials, is provided for general informational purposes, may change at any time without notice, and does not constitute a binding offer. Any content addressing privacy, consent, marketing, or messaging compliance is general information only and is not legal, financial, or other professional advice; you should consult your own advisors. Any case studies, testimonials, metrics, or examples describe specific experiences and are not a promise or guarantee of any particular result, lead volume, match rate, deliverability, ranking, or revenue outcome.

23. Third-Party Services and Links

The Services may use, integrate with, or link to third-party services, including scheduling widgets, payment processors, advertising platforms, and external websites. We do not control and are not responsible for third-party services, and your use of them is governed by their own terms and privacy policies. Your compliance with the terms of any connected platform is your responsibility.

24. Disclaimer of Warranties

THE SITE, THE SERVICES, AND ALL DATA OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOAT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY DATA OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR DELIVERABLE, OR THAT USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS OR RESULT IN ANY BUSINESS, REVENUE, LEAD, OR PERFORMANCE OUTCOME. YOU ASSUME ALL RISK ARISING FROM THE ACCURACY OR USE OF DATA OUTPUTS.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT SHALL GOAT OR ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, DATA PROVIDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) GOAT'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICES SHALL NOT EXCEED THE LESSER OF (i) THE FEES ACTUALLY PAID BY YOU TO GOAT IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (ii) ONE MONTH'S FEES, OR, IF YOU HAVE PAID NO FEES, ONE HUNDRED U.S. DOLLARS (US $100). THESE LIMITATIONS APPLY IN THE AGGREGATE, ARE AN ESSENTIAL BASIS OF THE BARGAIN, AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. WHERE PROHIBITED BY LAW, OUR LIABILITY IS LIMITED TO THE LEAST AMOUNT PERMITTED.

26. Indemnification

You shall defend, indemnify, and hold harmless GOAT and its officers, members, employees, contractors, agents, affiliates, and data providers (the "Indemnified Parties") from and against any and all claims, demands, actions, regulatory investigations, liabilities, damages, penalties, fines, losses, and costs (including reasonable attorneys' fees and costs of defense) brought by any End User, third party, or governmental authority arising out of or relating to: (a) your use or misuse of the Site or Services, including the Pixel and any communication transmitted through or informed by the Services; (b) any actual or alleged failure to obtain legally required consent from, or provide legally required disclosures to, any End User, including claims under the California Invasion of Privacy Act or analogous wiretap and eavesdropping laws, session-replay or pen-register theories, the Video Privacy Protection Act, the TCPA, CAN-SPAM, and the GDPR, CCPA/CPRA, or other Data Protection Laws; (c) your privacy policy, cookie policy, or consent mechanism, or the absence or inadequacy thereof; (d) any data you upload, collect, receive, or act upon; (e) your breach of these Terms or any representation or warranty herein; and (f) any act or omission of anyone acting through your account. We may assume exclusive control of the defense of any indemnified matter at your expense, and you shall not settle any matter affecting an Indemnified Party without our prior written consent.

27. Governing Law; Dispute Resolution; Arbitration; Class Action Waiver

Governing law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles.

Informal resolution. Before initiating arbitration, the party raising a dispute shall send written notice describing the dispute and the relief sought, and the parties shall attempt in good faith to resolve it within thirty (30) days of the notice.

Arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms, the Site, or the Services that is not resolved informally shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Wilmington, Delaware, provided that hearings may be conducted by videoconference where appropriate. The arbitrator has exclusive authority to resolve disputes regarding the interpretation, applicability, or enforceability of this Section, except that the enforceability of the class action waiver below shall be decided by a court. The arbitration and its outcome shall be kept confidential by the parties except as required by law or to enforce the award. Judgment on the award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in the state or federal courts located in Delaware to protect its intellectual property or Confidential Information, and you consent to personal jurisdiction and venue in those courts for that purpose.

Jury and class waiver. YOU AND GOAT EACH WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Any claim must be brought within one (1) year after it accrues or it is permanently barred. If the class action waiver is held unenforceable, the arbitration provisions of this Section are void in their entirety, but no other provision of these Terms is affected.

28. Modifications to These Terms

We may modify these Terms or the Services at any time by posting the updated Terms on the Site and updating the "Last Updated" date above. For material changes affecting an active paid subscription, we will provide reasonable advance notice by email or in-platform notification. Your continued use of the Site or Services after the effective date of any change constitutes acceptance of the updated Terms. If you do not agree to a change, your sole remedy is to stop using the Site and cancel the Services.

29. Notices; Electronic Communications

We may provide notices to you electronically, including by email to the address on your account, by SMS where you have provided a mobile number, or by posting within the Platform or on the Site, and such notices are deemed given when sent or posted. You are responsible for keeping your account email address current and for periodically reviewing the Site and Platform for updates. Notices to us must be sent to support@goatsolutions.ai or to an address we designate. You consent to transacting electronically and agree that electronic acceptance, including clicking to agree or typing your name, constitutes a legally binding signature under the U.S. ESIGN Act, the Uniform Electronic Transactions Act, and applicable law.

30. General Provisions

Entire agreement. These Terms, together with our Privacy Policy, your plan selection or Order, and any Signed Agreement, constitute the entire agreement between the parties regarding the Site and Services and supersede all prior and contemporaneous understandings on the subject.

Severability. If any provision of these Terms is held invalid or unenforceable, it shall be limited or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Waiver. No failure or delay by either party in exercising any right constitutes a waiver of that right.

Assignment. You may not assign or transfer these Terms without our prior written consent; we may freely assign these Terms, including in connection with a merger, acquisition, reorganization, or sale of assets.

Relationship; third-party beneficiaries. Nothing in these Terms creates any partnership, agency, joint venture, or employment relationship. Our data providers are intended third-party beneficiaries of Sections 8, 10, 19, 25, and 26 solely to the extent necessary to enforce the protections in those Sections; there are no other third-party beneficiaries.

Export compliance. You represent that you are not located in, and will not use the Services in or for the benefit of, any embargoed jurisdiction, and that you are not on any U.S. government restricted-party list. You will comply with all applicable export control and sanctions laws.

Force majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, acts of government, labor disputes, pandemics, utility or internet failures, or acts of third parties.

31. Contact Information

If you have questions about these Terms of Service, please contact us: